Shipping policy

Shipping Policy

Last updated: 12.04.2026

Thank you for shopping with us. Below you’ll find everything you need to know about how and when your order will be delivered.


Order Processing

All orders are processed within 1–2 working days.
Orders are not dispatched on weekends or UK bank holidays.

Once your order has been shipped, you’ll receive a confirmation email.


UK Shipping

All UK orders are shipped using Royal Mail Second Class.

  • Dispatch time: within 1–2 working days
  • Estimated delivery: 2–3 working days after dispatch

Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.


International Shipping

We offer international shipping to selected destinations.

  • International orders are dispatched within 1–2 working days
  • Delivery times vary depending on destination and local postal services
  • Shipping costs are calculated and shown at checkout

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are set by your local authorities and are outside our control


Delays & Lost Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by Royal Mail or international postal services once your order has been dispatched.

If your order appears delayed or lost, please contact us at [your email address], and we’ll be happy to help.


Incorrect Address

Please ensure your delivery address is correct at checkout.
We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.


Shipping FAQ

When will my order be dispatched?
Orders are dispatched within 1–2 working days.

How long does UK delivery take?
Royal Mail Second Class usually takes 2–3 working days after dispatch.

Do you ship internationally?
Yes, we ship internationally to selected countries. Delivery times and costs are shown at checkout.

Will I have to pay customs fees?
International customers may be charged customs duties or import taxes, which are the buyer’s responsibility.

What if my candle arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging, and we’ll resolve it for it for you.